Stephens Boats (“Stephens Boats”, “we”, “us” or “our”) and appreciates your visit to its website, stephensboats.com.au (the “Website”) and related services (“Services”). Stephens Boats recognizes your concern over how information we may obtain about you on the Website and any related software applications are used and shared. This online privacy statement tells you about the information Stephens Boats collects through the services available on our Website, how we use that information, and how you can opt out of certain
1. CUSTOMER INFORMATION
The information we learn from visitors to our Website (“customers”, “users”, or “you”) helps us personalize and continually improve our services to you. Here is a non-exclusive list of the types of information we gather about our customers:
Information Collected: We receive and store any information you enter on our Website, such as names, e-mail addresses and other personal information, or information you provide when you contact the Stephens Boats for customer support. You can choose not to disclose certain information; however, it could limit the services you can take advantage of on our Website. We use the information that you provide for such purposes as responding to your requests, customizing future features for you, and communicating with you. You are responsible for
ensuring the accuracy of the information that you enter on our Website, and inaccurate information will affect the information you receive when using our Website and our ability to contact you.
When you visit the Stephens Boats website or engage in related Services, we may collect personal information from you:
Customer and Support Correspondence: We may collect personal information that identifies you personally when you submit lead and web forms, comments, questions, or suggestions to our customer service.
Transactions: We may collect Personal Information to fulfil a request or order you place on our Website. Such information could include name and address, credit card number and expiration date, and billing address.
Communications or Submissions: From time to time, you may be asked to submit Personal Information to Stephens Boats for use of the Website or Services.
We may collect information about the devices you use to access the Website, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and network information.
Server Log Information:
When you interact with our Website, we collect server logs which may include information like device IP address, access dates and times, features or pages viewed, crashes and other system activity, and type of browser.
Information from other sources:
We may also collect information about you from other sources, including publicly available sources, social media and marketing service providers. We may combine the information collected from these sources with other information in our possession.
HOW WE USE YOUR PERSONAL INFORMATION
We collect and use customer information to provide, maintain and improve our boats, products, services and to provide excellent customer care and support. We also use the information we collect for research and development, to provide promotions, and in connection with legal proceedings.
We take your privacy seriously. Except as disclosed in this policy, we do not sell or disclose customer personal Information or information that makes it possible for other parties to contact you directly without your consent. Your information is an important part of our business, and we are not in the business of selling it to others. We use and share customer information only as described below:
Providing Services and Features:
We use information we collect to provide, personalise, maintain and improve our Website and our products and services. This includes using the information to perform internal operations, including troubleshooting software bugs and operational problems, conducting data analysis, testing, and research, and monitoring and analysing Website usage and activity trends.
We use the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to: direct your questions to the appropriate support person, investigate and address your concerns, and monitor and improve our customer support responses.
Research and Development:
We may use the information we collect for testing, research, analysis and boat product development. This allows us to improve and enhance our Website and to develop new features and products.
We may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. We may also use the information to promote and process contests and sweepstakes and serve you relevant ads and content about our services.
With the General Public:
When you submit a product review to us or you communicate with us through public forums such as social media, your communications may be viewable by the public.
Our Dealers and Subsidiaries:
We may share information with our dealers, subsidiaries and affiliates to help us provide and deliver our boats, products, services, care and support on behalf of Stephens Boats.
For Legal Requirements and Protection:
We may release personal information whenever we have a good-faith belief that disclosing it is helpful and appropriate to: (1) comply with any applicable law, regulation, legal process, or governmental request; (2) enforce any other terms and conditions of use of the Website or any other agreement between us, including investigations of potential violations; (3) detect, prevent, and address fraud, credit risk reduction, or security or technical issues; (4) protect against harm to the rights, property, or safety of our Website, other users of the Website, yourself, or the public; (5) investigate reports of users providing false or misleading information; (6) prevent or investigate reports of credit card fraud or unauthorised use; or (7) protect against misuse or unauthorised use of the Website.
With your Consent:
Stephens Boats may share your information other than as described in this policy if we notify you and you consent to the sharing.
Stephens Boats uses reasonable efforts to store and maintain Customer Information to protect it from loss, misuse, alteration, or destruction by any unauthorised party. We exercise reasonable care to protect your Personal Information. This includes storing the Personal Information on our servers behind a secure firewall. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. So, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we maintain physical, electronic, and procedural safeguards to protect your Personal Information.
When registering for access to a secure area of our Website(s) and Services, we will ask you to select a Username and Password. We recommend that you do not divulge your Password to anyone and maintain secrecy. We will never ask you for your Password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered area of our Website and/or Services and close your internet browser window when you have finished. Internally at Stephens Boats, we limit access to Personal Information to those persons who need the information to provide products, services and support to you or maintain or service those products or services.
LINKS TO OTHER SITES
Please be aware that we provide links to third-party sites as a service to our visitors, and that we are not responsible for the content or information collection practices of those sites. Please note that these sites´ privacy policies may differ from those of Stephens Boats. We encourage you to review and understand their privacy practices before providing them with information.
The Website is presented by Stephens Boats from within Australia and makes no representation that materials on the Website and/or Services are appropriate, displayed or available for use in locations outside Australia; access to them from territories where their contents are illegal is prohibited. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with applicable local laws.